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Terms & Conditions
Last updated: 1 August 2026
These Terms & Conditions govern the monthly rental of Coway products arranged through Lua Jun Wai (SSM Reg No. 202603208509 / 003877478-V; Coway Agent ID: 521228 / HM11611), an Authorized Coway Dealer ("we", "us", "our").
Business Relationship Disclosure
This website is independently owned and operated by Lua Jun Wai, a sole proprietorship registered with Malaysia's Companies Commission (SSM Reg No. 202603208509 / 003877478-V; Coway Agent ID: 521228 / HM11611). Lua Jun Wai is an appointed, authorized Coway Health Planner (independent sales agent) under a Health Planner Agreement with Coway (M) Sdn Bhd, and is not Coway (M) Sdn Bhd, Coway Co., Ltd., or an official Coway entity. "Coway" and related product names/trademarks referenced on this site belong to their respective owners and are used here to identify and advertise genuine Coway products offered under this authorized agency relationship. Lua Jun Wai operates a sales and consultation service and does not maintain a physical retail store. All product deliveries, professional installations, regular maintenance, and warranty servicing are fulfilled directly by official Coway Malaysia service technicians.
1. Rental Agreement
Products are provided on a monthly rental basis for a minimum contract period as agreed at the point of sign-up. Monthly fees are stated on this website and are subject to confirmation at the point of order.
2. Payment Terms
Rental fees are billed monthly. Late or failed payments may result in suspension of service or collection of the rented unit.
3. Delivery & Installation
Delivery and installation are arranged after order confirmation, subject to product availability and service area coverage.
4. Maintenance & Repairs
Routine maintenance and filter/part replacement are included as described on each product page, provided the unit is used normally and not damaged through misuse.
5. Early Termination
Ending the rental before the minimum contract period may incur an early termination charge, details of which will be provided at sign-up.
6. Refund & Cancellation Policy
Orders may be cancelled free of charge before delivery. Once a unit has been delivered and installed, cancellation is treated as an early termination under Section 5. Any deposit paid is refundable subject to the unit being returned in good working condition.
7. Damage & Loss
The rented unit remains the property of the dealer/Coway. The customer is responsible for reasonable care of the unit; charges may apply for damage beyond normal wear and tear.
8. Governing Law
These terms are governed by the laws of Malaysia.
9. Contact Us
Lua Jun Wai (SSM Reg No. 202603208509 / 003877478-V; Coway Agent ID: 521228 / HM11611) Email: isaac_coway@live.com Phone/WhatsApp: +6014-6320325